Terms & Conditions

Corporate Events Terms and Conditions

These Terms and Conditions apply to all services provided by Bosse Events, including event planning, management, coordination, décor, staffing, equipment hire, entertainment, vendor sourcing, logistics, and any related activities.

By booking our services, the client agrees to the terms below.

1. Engagement and Agreement

By engaging Bosse Events or participating in any event organised by Bosse Events, you acknowledge that you have read, understand, and agree to these Terms and Conditions. A signed copy is required before any work begins.

2. Payment Terms, Deposits, Quote Validity, and Bookings

1. Deposit Requirement: An 80 percent deposit is required to secure and confirm any booking.
2. Quote Validity:
   • Quotes are valid for 14 days from the date issued.
   • If the event date is less than 14 days away, the quote is valid for 7 working days.
3. Balance Payment:
   • The remaining 20 percent must be paid in full 10 working days before the event.
   • Proof of payment must be sent to info@bosseevents.co.za.
4. Failure to Pay Final Balance:
   If payment is not received by the required deadline:
   • Bosse Events reserves the right to withhold all staff, services, equipment, and deliverables.
   • The event may be paused or cancelled on the day.
   • All costs incurred remain fully payable by the client.
   • Bosse Events accepts no liability for losses, delays, reputational damage, penalties, or operational issues caused by non-payment.
5. Commencement of Work:
   No planning, staff allocation, vendor booking, procurement, design work, or project work will begin until:
   • The 80 percent deposit is received, and
   • A signed copy of these Terms and Conditions is submitted.
6. Notice Period for Event Bookings:
   • Up to 100 guests: 1 month notice required.
   • Over 100 guests: 6 weeks notice required.
     These periods allow for proper planning, vendor availability, staffing, logistics, and execution.

3. Extra Hours and Additional Services

Any extra hours worked by staff beyond the agreed times will be added to the final invoice.
Additional services requested by the client during planning or on the event day, including décor, catering, entertainment, staffing, or equipment, will also be billed accordingly.

4. Cancellation Policy

4.1 Cancellation by Client

• More than 90 days before event: full refund of deposit.
• Between 60 and 90 days: 50 percent refund of deposit.
• Less than 60 days: deposit is non-refundable
• No refunds are permitted within 14 days of the event.

4.2 Cancellation by Bosse Events

If Bosse Events cancels for reasons not related to force majeure, weather, safety, or client breach, the client will receive a full refund.

4.3 Vendor Contracts

Some suppliers have independent cancellation terms which may apply. These will be communicated to the client and must be honoured.

4.4 Refund Processing

Refunds are processed within 30 days from the date Bosse Events receives a written cancellation request.

5. Catering Numbers and Adjustments

1. Final catering numbers must be confirmed 14 days prior to the event.
2. Reductions within 14 days cannot be refunded due to supplier costs.
3. If numbers drop, the cost difference may be reallocated only if the client provides a written request 14 working days prior.
4. Increases in numbers may incur additional costs and are subject to vendor availability.

6. Change Requests

1. All changes must be sent in writing.
2. Late changes may include additional costs.
3. Changes to date, venue, or major elements must be requested at least 60 days prior.
4. Bosse Events will do its best to accommodate changes but does not guarantee availability.

7. Postponements

(Weather, Safety, Force Majeure)

1. If unsafe weather, unforeseen circumstances, or conditions beyond control affect the event, Bosse Events may postpone, relocate, or adjust the event.
2. A new date will be arranged or a credit can be issued.
3. If Bosse Events cancels for other reasons, a full refund applies.

8. Liability, Indemnity, and Responsibility

1. The client agrees that Bosse Events, its staff, contractors, and partners cannot be held liable for:
   • Loss or theft of personal items
   • Damage to property belonging to guests, the client, vendors, or the venue
   • Injuries or accidents involving guests, client staff, or any participant
   • Damages caused by guest behaviour
   • Third-party vendor failures
2. The client accepts full responsibility for ensuring the safety and conduct of guests.
3. Any damage to hired equipment, décor, or materials due to negligence or misconduct by client or their guests will be charged to the client.
4. Bosse Events recommends full liability insurance for corporate events.

9. Venue Rules and Compliance

Clients and guests must comply with all venue rules relating to safety, alcohol, behaviour, restrictions, curfews, sound, and facility use.

Alcohol at SchoolsAlcohol at school venues is strictly prohibited. The client takes full responsibility for any incidents if alcohol is brought onto school grounds.

10. Safety Protocols

Bosse Events follows all safety regulations.
Guests must follow instructions provided by our team. Unsafe behaviour may result in activities being paused or cancelled.

11. Equipment and Materials

Any damage caused by negligence from client or their guests will be billed to the client.
Equipment provided by Bosse Events must be handled with care.

12. Intellectual Property

All concepts, designs, décor ideas, theme ideas, event structures, scripts, or creative materials remain the property of Bosse Events unless agreed otherwise in writing.

13. Privacy and Data Protection

Personal information is used solely for planning, coordination, and event management.

14. Photography, Videography, and Promotion

Bosse Events may capture photos and footage for marketing purposes unless the client objects in writing at least seven days before the event.

15. Confidentiality

Both parties agree to keep all sensitive information confidential.

16. Supplier, Vendor, and Venue Access

1. The client and Bosse Events planning team will ensure they have sufficient access to the venue for setup and strike.
2. The client must ensure power points, loading access, parking, and safety measures are in place if their event is on company premises.

17. Client Responsibilities

The client is responsible for:

• Securing all required permits – if applicable
• Ensuring guests comply with rules
• Providing accurate event details and an accurate briefing on expectations required from the event planning team.
• Approving designs and layouts in a timely manner
• Ensuring venue readiness if on company site.
• Informing Bosse Events of any hazards or restrictions with set ups, take downs, etc

18. Governing Law and Jurisdiction

These terms follow South African law. Any disputes fall under South African courts.

19. Severability

If any clause is found invalid, the remaining clauses remain enforceable.

Digital Marketing Services Terms & Conditions

Agreement to Terms:

By engaging with Bosse Events for any digital marketing-related services, including social media management, content planning, paid media strategy, campaign management, and design work, you agree to the following Terms and Conditions. These are designed to ensure clarity, quality, and mutual accountability.

Scope of Services:

This agreement applies to the following digital marketing services:

• Social Media Account Management
• Content Strategy & Planning
• Social Media Content Creation & Scheduling
• Paid Media Management (Facebook, Instagram, Google, LinkedIn, YouTube, etc.)
• Ad Campaign Setup and Optimization
• Creative Design (Static, Video, Carousel Ad Creatives)
• Email Marketing Setup, Automation, & Management
• Brand Document Design (Rate Cards, Pitch Decks, Onboarding Packs)
• Website Integration for Email Capture & Automation

Payments, Deposits, and Booking

1. A 50% deposit is required to initiate any service engagement.
2. Deposits must be paid within 7 days of invoice to confirm the project.
3. Remaining balance (50%) is due on final sign-off of deliverables or one day before campaign launch, whichever comes first.
4. Proof of payment must be sent to info@bosseevents.co.za.
5. Work will not commence until a signed copy of the Terms & Conditions and proof of payment are received.

Timelines, Feedback, and Approvals:

1. Initial timelines for each deliverable will be shared after all required assets are received.
2. Clients are expected to provide feedback on draft deliverables within 48 hours of delivery.
3. Final approval is required in writing (email confirmation suffices) before content is published or ads are launched.
4. Delays in client feedback may shift project timelines and result in revised delivery dates.
5. Edits and feedback exceeding 2 rounds of revision per item may incur additional design or service fees.

Creative Rights and Revisions:

1. All design and content work includes up to 2 rounds of revisions.
2. Additional revision rounds or major scope changes will be quoted separately.
3. Final source files will be handed over upon full payment if requested.
4. Creative direction is subject to the original brief. Significant shifts in direction will be considered out of scope.

Campaign Management:

1. Paid ad campaigns are structured around agreed monthly budgets and require pre-approval.
2. Ad accounts will be managed using the client’s business manager (Meta, Google, LinkedIn, etc.).
3. Weekly or bi-weekly reporting will be provided based on the agreement.
4. Any delay in payment may result in paused campaigns.

Client Responsibilities:

1. Provide all brand assets (logo, fonts, colors, tone of voice guide, product info, etc.) prior to project start.
2. Upload any imagery, documents, or content requests to the agreed Google Drive folder.
3. Ensure that any required logins (email platforms, Meta Business Manager, website CMS, etc.) are shared securely.
4. Approve or reject content within 48 hours of submission to maintain timelines.
5. Indicate any seasonal promotions, upcoming events, or focus areas at least 2 weeks in advance.

Additional Charges:

1. Any additional services requested outside of the original scope will be quoted and billed separately.
2. Urgent (24–48 hr turnaround) requests may incur a rush fee.

Cancellations & Refunds:

1. If cancelled 14+ days prior to the project start, 100% of the deposit will be refunded.
2. If cancelled within 7–14 days, 50% of the deposit will be refunded.
3. If cancelled within 7 days or after project work has begun, the deposit becomes non-refundable.
4. No refunds will be issued for completed work, regardless of usage.
5. Refunds will be processed within 30 days of receiving a written request.

Confidentiality:

1. Both parties agree to maintain the confidentiality of sensitive business information.
2. Bosse Events will not disclose campaign strategies, data, or performance metrics without written consent.

Ownership & Intellectual Property:

1. All creative content, designs, and marketing materials developed by Bosse Events remain the intellectual property of Bosse Events until full payment is received.
2. Upon full payment, the client obtains usage rights for the agreed platforms only.
3. Unused concepts or work rejected during review remain the property of Bosse Events.

Platform Policies:

1. Bosse Events adheres to the policies of Meta, Google, LinkedIn, YouTube, and other platforms.
2. We will not be held liable for any ad disapprovals, account restrictions, or policy violations that arise due to platform algorithm changes or historical data not disclosed by the client.

Termination of Services:

1. Either party may terminate the agreement with 14 days’ written notice.
2. All completed work up to termination will be invoiced and is payable immediately.

Use of Work in Portfolio:

1. Bosse Events reserves the right to showcase final designs and live campaigns in our portfolio, unless otherwise specified in writing by the client.

Governing Law:

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be resolved under the jurisdiction of South African courts.

Private Events Terms and Conditions

These Terms and Conditions apply to all private events coordinated, staffed, or planned by Bosse Events.

By booking a private event with Bosse Events, the client agrees to the full terms outlined below.

1. Agreement to Terms

By engaging Bosse Events or participating in any private event organised by Bosse Events, the client confirms that they have read, understood, and agreed to these Terms and Conditions. A signed copy is required before planning begins.

2. Payment Terms, Deposits, Quote Validity, and Bookings

1. An 80 percent deposit is required to secure and confirm a booking.
2. Quotes are valid for 14 days, unless the event is taking place within 14 days. In this case, quotes are valid for 7 working days.
3. The remaining 20 percent balance must be paid ten working days before the event. Proof of payment must be emailed to info@bosseevents.co.za.
4. If the balance is not received on time:
   • Bosse Events reserves the right to withhold staff, services, equipment, or deliverables.
   • The event may be paused or cancelled until payment is received.
   • All incurred costs remain due and payable.
5. No planning, supplier bookings, staffing allocation, design work, procurement, or coordination will begin until the deposit and signed T&Cs are received.
6. Booking notice period:
   • Events up to 100 people require 1 month notice.
   • Events over 100 people require 6 weeks notice.

3. Extra Hours and Additional Services

Any services that exceed the confirmed event duration will be added to the final invoice.
Additional onsite requests such as décor, added catering, extra staff, entertainment, or equipment will also be billed.

4. Cancellation Policy

• Client Cancellations:
  • More than 90 days before the event: full refund of deposit.
  • Between 60 and 90 days: 50 percent refund of deposit.
  • Less than 60 days: deposit is non-refundable
  • No refunds will be issued within 14 days of the event.
    

• Vendor-Specific Cancellation Policies:-Certain vendors, venues, rentals, or suppliers may have their own cancellation terms. These terms apply and must be honoured.
• Refund Timelines:-Refunds will be processed within 30 days of a valid written cancellation request.

5. Catering, Guest Numbers, and Changes

1. Final catering numbers must be confirmed 14 days before the event.
2. Reductions in guest numbers within 14 days cannot be refunded due to meal preparation, staffing and supplier arrangements.
3. If numbers decrease before the 14-day cutoff, the difference may be reallocated to another service (e.g. décor, staffing, rentals) provided the request is submitted in writing 14 working days prior.
4. Guests who do not attend on the day cannot be refunded.
5. Increases in numbers may incur additional supplier fees and will depend on vendor availability.
6. Last-minute additions or changes may not be guaranteed.

6. Changes Requested by the Client

1. All changes must be submitted in writing.
2. Any changes requested within 7 days of the event may incur additional charges.
3. Changes to the date, venue, theme, program, or major logistics must be submitted at least 30 days before the event.
4. Bosse Events will try to accommodate changes but cannot guarantee availability.

7. Postponements and Force Majeure

1. If weather, venue restrictions, unsafe conditions, or events beyond control occur, Bosse Events may postpone or adjust the event.
2. A new date will be arranged, or a credit issued.
3. If Bosse Events cancels for reasons outside these conditions, a full refund will be provided.

8. Liability, Indemnity, and Insurance

1. Bosse Events is not liable for:
   • loss or theft of personal belongings,
   • breakage or damage to property,
   • venue damages,
   • medical incidents or injuries,
   • accidents involving guests or suppliers.
2. The client is responsible for securing appropriate liability insurance for their private event.
3. Any emergency medical costs are the responsibility of the client.
4. Bosse Events staff cannot be held responsible for loss, theft, or damage to personal items such as phones, handbags, cameras, laptops, wallets, jewellery, or gifts.

9. Alcohol Consumption and Guest Responsibility

1. The client accepts full responsibility for guest behaviour related to alcohol consumption.
2. Bosse Events staff may refuse service to heavily intoxicated guests for safety reasons.
3. The client takes full responsibility for any incidents related to intoxication, including injuries, damages, venue penalties, or misconduct.

10. Code of Conduct

1. Guests must behave respectfully.
2. Any violent, disruptive, or inappropriate behaviour may result in the guest being removed from the event by security or management.
3. No refunds apply if misconduct affects the event.

11. Venue Rules and Access Requirements

1. The client must ensure Bosse Events has access to the venue for setup and breakdown.
2. Delays caused by the venue or client may incur additional labour charges.
3. The client must inform Bosse Events of venue restrictions including:
   • Loading bays
   • Access times
   • Curfew and noise regulations
   • Décor restrictions
   • Parking limitations
4. Venue penalties or fines due to client or guest behaviour are the responsibility of the client.

12. Décor, Equipment, Deliveries, and Collections

1. All décor and hire items must be treated with care.
2. Any damage caused by guests or client negligence will be billed in full.
3. If décor or rental items go missing or are stolen at private homes, Bosse Events will charge the replacement value.
4. If additional delivery trips are required due to guest delays or access issues, extra fees will apply.

13. Safety Regulations

1. Bosse Events follows all safety protocols.
2. Guests must comply with staff instructions.
3. Unsafe behaviour may result in activities being paused or removed.

14. Children and Minors

1. Children must be supervised by responsible adults.
2. Bosse Events is not responsible for child safety, injuries, or supervision unless a child supervision service is specifically booked.
3. The client accepts full responsibility for minors present at the event.

15. Equipment and Materials

Any damage to equipment, glassware, hired items, furniture, décor, or other materials caused by guests or the client will be charged at replacement value.

16. Intellectual Property

All event concepts, theme ideas, designs, branding, décor setups, layouts, and creative work remain the property of Bosse Events unless agreed otherwise.

17. Privacy and Data Protection

Personal information is collected only for event coordination and communication.

18. Photography and Promotion

Bosse Events may capture photos or footage before and during the event for promotion unless the client submits a written objection at least 7 days prior.

19. Third-Party Vendors

1. Bosse Events is not liable for delays, failures, errors, or issues caused by external vendors.
2. The client is responsible for ensuring their own vendors follow venue rules and safety standards.
3. Damage caused by external vendors is billed to the client.

20. Confidentiality

Both parties agree to keep sensitive or proprietary information confidential.

21. Governing Law and Jurisdiction

These Terms and Conditions follow South African law.
All disputes fall under South African jurisdiction.

22. Severability

If any clause is found unenforceable, the remaining clauses remain valid.

Staffing Terms and Conditions

1.Parties and Scope

Bosse Events Creative Event Concepts, the Service Provider.
The Client, the company or person engaging staff.
Services covered:

• Event staffing for once-off or multi-day events.
  
• Temporary placements for office or operational roles on a daily, weekly, or monthly basis.

2. Engagement and Acceptance

By booking staff or approving a quote, the Client accepts these Terms.
No service begins until Bosse Events receives:

• Signed quote or written approval.
• Signed copy of these Terms.
• Required deposit.

3. Bookings, Deposits, and Payments

Deposit to secure staffing: 70 percent of the quoted amount within 7 days of the quote date unless agreed in writing.
Balance due 10 business days before the first shift unless agreed in writing.
Payment method: EFT. Send proof of payment to info@bosseevents.co.za.
Non-payment may result in cancellation or staff being stood down.

4. Minimum Lead Times

•  Minimum 3 days lead time is required for up to ten staff required without training.
• -Minimum 10 days lead time is required for up to ten staff required that need pre-event training and briefing.
• Minimum 14 days lead time is required for more than 10 staff members required with or without pre-event training required.

5. Service Scope and Briefing

The Client provides a clear written brief before quoting or, at latest, 3 days before the shift:

• Role purpose and tasks.
• Staff check in and end times, venue/location of event, supervisor/on the day point of contact, required dress code/uniform, branding brief.
• Equipment or systems to be used, for example POS, any technical software or equipment.
• Service standards and KPIs.

Bosse Events will brief staff based on the Client’s instructions. Late changes may incur fees.

6. Staffing Categories

• Event staff, for example barmen, waiters, waitresses, hostesses, brand activators and promoters, runners, registration staff, ushers.
•  Temporary office staff, for example admin assistants, reception, baristas, data capturers, customer support.

7. Working Hours, Minimums, and Overtime

• Minimum shift: 4 hours per staff member unless stated otherwise.
• Overtime applies when hours exceed the agreed shift. Overtime is billed at the quoted rate and is due on receipt.
• Public holidays, late-night, and Sunday premiums apply as quoted.
• On-day extensions require the Client’s approval to the Bosse Events on-site manager or staffing manager. Extra hours will be invoiced and the invoice will be due on receipt.

8. Breaks and Welfare

• Fair breaks must be agreed with the Client or the Bosse Events staffing manager before the shift starts.
• For shifts of 6 hours or more: at least one 30-minute meal break will be required for staff.
• For every 4 hours worked: a 15-minute rest break will be required for staff.
• Staff bring their own bottled water and meals unless the Client offers to cater on the day.

If the area is unsafe, the Client must provide safe transport or pre-approve transport reimbursement.

9. Conduct, Alcohol, and Boundaries

The Client may not offer alcohol to staff at any time whilst they are on shift or after their shift has ended.
Staff may not socialize with guests or clients during or after the event while on duty.
No intoxication or substance use on site will be permitted, nor will they be allowed to vape or smoke on site.
A respectful, harassment-free workplace is mandatory. Violations may lead to immediate removal of staff and further remedies.

10. Health, Safety, and Duty of Care

The Client ensures a safe working environment, including:

• Site induction, hazard disclosure, and emergency procedures.
• Adequate security where crowd or cash handling is involved.
• Reasonable access to water and bathrooms.

Staff must not be assigned hazardous tasks without proper controls and training.

Bosse Events may withdraw or replace staff if conditions are unsafe.

10A. Safe and Professional Conduct

• At no time will any female staff member be permitted to accompany any male supplier, including external caterers or staff of the Client or company, to any area that is out of public view. All work-related tasks must take place within visible and publicly accessible areas only.
• No staff member of the Client or company may engage with or fraternize with any Bosse Events staff member, male or female, in a personal capacity at any time before, during, or after the event.
• Any breach of this clause will result in immediate investigation and may lead to legal action and enforcement under applicable jurisdiction.
• Bosse Events reserves the right to remove any staff member or terminate services if the safety or professional boundaries of its staff are compromised.

11. Right to Substitute or Replace

Bosse Events may replace staff before or during a shift for operational, safety, performance, or personal reasons.
Replacement will be of similar role and capability where possible.

12. Supervision and Directions

The Client appoints an on-site supervisor or point of contact or confirms Bosse Events will supervise with an onsite manager/staffing manager for the event.
Directions must be reasonable, lawful, and aligned to the agreed brief.

13. Equipment, Uniforms, and Branding

The Client provides role-specific tools or systems unless quoted otherwise.
Standard uniform attire for staff is smart black pants, smart button up shirt – long sleeved, and smart closed black shoes.
If branded uniform is required, the Client supplies this or covers the agreed cost.
Staff will maintain a neat appearance per the brief.

14. Timesheets and Sign-off

Hours are tracked by timesheets that are managed by the Bosse Events staffing manager.
The Client or supervisor approves hours upon quote acceptance.
Disputes must be raised within 3 business days. Otherwise, recorded hours stand.

15. Cancellations and Postponements

Client cancellation after confirmation:

• More than 7 days before shift: refund of deposit minus non-recoverable costs.
• 4 to 7 days before shift: 50 percent of deposit refunded.
• 1 to 3 days before shift: deposit is non-refundable. Preparation costs may apply.
• Same-day cancellation: full staffing cost payable. 

Third-party vendor or venue cancellation policies also apply.

16. Variations and Added Services

Any service not in the quote, for example extra hours, added roles, venue moves, or additional consumables, will be billed at agreed rates and are due on receipt of invoice.

17. Temporary Placements, Payment, Contracts, and Non-Solicitation

Payment flows through Bosse Events. All temporary staff placed through Bosse Events are paid by Bosse Events. The Client must not pay staff directly unless agreed in writing.
Contracts managed by Bosse Events. Bosse Events issues and administers the appropriate temporary agreements, for example independent contractor or fixed-term arrangements, and handles onboarding, right-to-work checks, and statutory items such as PAYE and UIF where applicable.
Timesheets drive invoicing and pay. Staff pay is based on Client-approved working hours at the time of the quote issued. The Client must approve hours prior to the start of the event.
Funding obligation. Timely Client payment of Bosse Events invoices is required to fund staff remuneration. Non-payment may result in staff being stood down.
No direct hire without conversion. Direct hire or engagement of a Bosse Events staff member is not permitted during the time that the contract is valid with Bosse Events.
No workarounds. The Client must not instruct staff to sign documents that change their status or redirect payment away from Bosse Events without prior written approval.
Changes and extensions. All shift changes, extensions, and offers must go through Bosse Events.

18. Background Checks

For roles dealing with cash, valuables, vulnerable persons, or sensitive data, Bosse Events may conduct background checks and right-to-work verification subject to law.
The Client must flag this need when requesting staff. Additional costs will be quoted.
The Client may request additional checks, for example credit or criminal, subject to legal requirements and consent.

19. Confidentiality and Non-Disclosure

Staff and Bosse Events treat Client information as confidential.
Where access to systems or trade secrets is required, Bosse Events will sign a mutual NDA or the Client’s standard NDA, or incorporate NDA terms in the placement schedule.
Access credentials are limited to the role, revoked at shift end, and not shared.

20. Data Protection and POPIA Operator Agreement

When Bosse Events processes personal information for the Client, the Client is the Responsible Party and Bosse Events is the Operator under POPIA.
Bosse Events will:

• Process only on documented instructions from the Client.
• Ensure confidentiality commitments by personnel.
• Implement appropriate security measures.
• Disclose approved sub-operators on request and ensure equivalent protections.
• Notify the Client of a confirmed security compromise without undue delay.
• Assist the Client with data subject requests where applicable.
• Delete or return personal information at the end of the engagement, unless law requires retention.
• Any cross-border transfers require prior written approval from the Client.

21. Cash and Stock Handling

If staff handle cash or stock, the Client must provide written SOPs that cover:

• Float amounts, custody, reconciliation, variance limits.
• Till procedures, refunds, voids, and approvals.
• Stock issue, counts, and returns.

Floats remain the Client’s responsibility unless Bosse Events agrees in writing to manage them.
Variances due to system or process failure are for the Client’s account unless staff misconduct is proven.

22. Tips and Gratuities

Default policy: direct tipping to staff is permitted by Bosse Events.
If the Client permits tips, the Client manages the policy. Options include a pooled gratuity administered by the Client or a controlled tip jar with end-of-shift reconciliation.
Any tip policy must be communicated in writing to Bosse Events before the shift.

23. Social Media and Publicity

Staff may not post photos, videos, or commentary about the Client or event without written Client approval or permission from Bosse Events.
Bosse Events may capture operational photos for internal records, training, or quality assurance only.
Any external marketing use of the Client’s brand name, logo, premises, or identifiable staff requires prior written approval from the Client’s information officer or authorized representative.
No public posting or promotional use will occur without written consent from the Client.

24. Communicable Disease Measures

If the venue or Client requires specific health measures, the Client must provide the written protocol in advance.
Bosse Events will brief staff and implement feasible controls.
Staff with symptoms will not report for duty. The Client consents to a like-for-like replacement where possible.

25. Vehicle Use and Driving Duties

Staff may drive during the event only if the role requires it and if approved in writing before the shift.
Should the staff need to drive during the event/contract, the Client must verify the valid license class and, where a Client vehicle is used, ensure insurance covers the staff member.
Use of personal vehicles requires prior written approval and mileage reimbursement at the quoted rate.
No transport of passengers or goods beyond legal capacity.

26. Security Screening for High-Profile Events

For high-profile or sensitive events, the Client may require additional screening, for example accreditation, bag checks, or security briefings.
The Client provides timelines and covers related costs unless agreed otherwise.
Bosse Events will coordinate with the Client’s security vendor.

27. Insurance and Liability

Bosse Events maintains public liability and related insurance suitable for staffing and events. Proof of cover is available on request.
Cover is subject to policy terms and limits.
The Client remains responsible for site safety, third-party vendors, and loss or damage caused by the Client’s equipment, systems, or guests.

28. Indemnity

The Client indemnifies Bosse Events against claims arising from the Client’s breach of these Terms, unsafe sites, faulty equipment, or unlawful instructions.
Bosse Events is not liable for indirect or consequential loss.

29. Photos and Internal Records

Bosse Events may capture operational photos for internal record-keeping, staff training, or reporting purposes.
Any public-facing or promotional use that displays the Client’s brand, premises, or identifiable staff will require prior written approval from the Client.
This clause aligns with the POPIA Operator Agreement in Section 20. Bosse Events will ensure all personal or brand-related information is handled in compliance with POPIA requirements.

30. Force Majeure and Weather

If service is prevented or delayed by events beyond reasonable control, Bosse Events may reschedule or adapt the service.
Fees for work already performed and costs incurred remain payable.

31. Damage and Loss Procedure

Client-issued devices, uniforms, float bags, radios, and similar items remain the Client’s property.
Normal wear and tear is for the Client’s account.
Loss or damage due to staff negligence will be investigated. Bosse Events will cooperate with the Client’s process and address proven misconduct through disciplinary steps and reasonable recovery where lawful.

32. Incident Reporting

Any injury, harassment complaint, security incident, or near-miss must be escalated as follows:

• Immediate verbal report to the on-site supervisor and Bosse Events staffing manager as soon as safe to do so.
• Written incident report within 24 hours.
• Serious injury or alleged criminal conduct must be reported to the Client and, where required, to the authorities without delay.
• The Client will provide access to CCTV, logs, and witnesses where available.

33. Dispute Resolution

Parties will first seek to resolve disputes through good-faith discussion between designated representatives within 10 business days.

Failing resolution, either party may refer the dispute to mediation before litigation.

34. Governing Law and Jurisdiction

South African law applies.
Courts of KwaZulu-Natal have jurisdiction.

35. Severability

If any clause is invalid, the remaining clauses remain in effect.

Team Building Event Terms & Conditions – Bosse Events

These Terms and Conditions apply to all team building services and activities provided by Bosse Events. By booking an event or engaging our services, the client agrees to the terms outlined below.

1. Agreement to Terms

By confirming a team building event with Bosse Events, the client acknowledges that they have read, understood, and accepted these Terms and Conditions. A signed copy is required before any work begins.

2. Payment Terms, Deposits, Quote Validity, and Bookings

1. To secure and confirm a booking, an 80 percent deposit is required.
2. Quotes are valid for 14 days, unless the event date is less than 14 days away. In this case, the quote is valid for 7 working days.
3. The remaining 20 percent balance must be paid ten working days before the event, and proof of payment must be sent to info@bosseevents.co.za.
4. If the balance is not paid by the deadline:
   • Bosse Events reserves the right to withhold staff, equipment, and all event services.
   • The event may be paused or cancelled on the day.
   • All costs incurred to date remain fully payable.
5. No planning, staff allocation, vendor booking, procurement, design work, or project work will begin until the 80 percent deposit has been paid and the signed Terms and Conditions received.
6. Events up to 100 guests require at least 1 month notice.
7. Events over 100 guests require 6 weeks notice.

These timeframes allow for proper planning, logistics, staffing, and vendor scheduling.

3. Extra Hours and Additional Services

Any extra hours worked by staff beyond the agreed time will be billed in the final invoice.
Additional services requested during planning or on the day, such as extra catering, staffing, entertainment, or equipment, will be billed accordingly.

4. Cancellation Policy

4.1 Client Cancellations

•  More than 90 days prior: full refund of deposit.
  
• 60 to 90 days prior: 50 percent refund of deposit.
• Less than 60 days prior: deposit is non-refundable.
• No refunds permitted within 14 days of the event.

4.2 Vendor Cancellation Policies

Some vendors may have their own cancellation terms. These will apply where relevant.

4.3 Refund Processing

Refunds will be processed within 30 days upon receiving a written cancellation request, provided it falls within the allowed cancellation period.

5. Catering Numbers and Participant Adjustments

1. Final catering numbers must be confirmed 14 days prior to the event.
2. Reductions on catering within 14 days cannot be refunded.
3. If numbers drop, the cost difference may be reallocated only if the client submits a written request 14 working days prior and in line with the vendor’s terms.
4. Increases in numbers may incur additional charges and are subject to vendor availability.
5. Participants who do not attend cannot be refunded.
6. If fewer participants attend on the day, no deductions can be made from the final invoice.

6. Changes to Event Details

1. All changes must be submitted in writing.
2. Late changes may incur additional costs.
3. Changes to date, venue, or major logistics must be submitted at least 30 days prior.
4. Bosse Events will try to accommodate changes but cannot guarantee availability.
5. The client is responsible for ensuring that participant lists, medical information, and team allocations are accurate and communicated in time.

7. Activity Variations

Bosse Events may adjust, modify, or substitute activities if required due to weather, safety concerns, venue limitations, or operational requirements.

8. Postponements and Force Majeure

1. In the case of unsafe weather, winds, storms, or circumstances beyond control, Bosse Events may postpone or relocate the event.
2. A new date will be arranged, or a credit issued.
3. If Bosse Events cancels for reasons outside these scenarios, a full refund applies.

9. Liability, Indemnity, and Insurance

1. Bosse Events is not liable for any injuries, medical incidents, property loss, theft, or damage incurred by participants, guests, or the client.
2. Team building activities involve physical movement and inherent risk. Participants take part voluntarily and at their own risk.
3. The client is responsible for securing appropriate event insurance.
4. All participants must sign an indemnity form acknowledging the risks and releasing Bosse Events from liability.
5. Any medical costs arising from injuries or emergencies are the client’s responsibility.
6. If emergency services are required, the full call-out fee will be charged to the client.
7. Damage to equipment caused by participants or guests will be billed to the client.

10. Participant Health and Fitness

1. The client must inform Bosse Events of any participants with medical conditions, restrictions, allergies, recent surgeries, or disabilities.
2. Participants must be physically capable of taking part.
3. Bosse Events may exclude participants from activities if their involvement poses risk to themselves or others.
4. Pregnant participants, those with recent operations, or individuals with limited mobility must be disclosed in writing.

11. Code of Conduct

1. All participants must act responsibly and respectfully.
2. Disruptive, harmful, or unsafe behaviour may result in removal from the event without refund.
3. Bosse Events staff have authority to stop an activity if safety is compromised.

12. Venue Rules and Compliance

Participants must follow all venue rules including use of facilities, behaviour standards, noise limitations, and operational requirements.

Alcohol Restrictions

• Alcohol is not permitted on school premises.
• Participants must be sober to take part in activities.

13. Safety Measures

1. Bosse Events adheres to all health and safety regulations.
2. Participants must follow instructions from facilitators and support staff.
3. Unsafe or non-compliant behaviour may result in exclusion.

14. Equipment and Materials

All equipment must be handled with care.
Damages due to negligence will be billed to the client.

15. Intellectual Property

All concepts, games, scripts, activities, event designs, and materials created by Bosse Events remain our property.
No reproduction or reuse is allowed without written consent.

16. Team Allocations

Bosse Events may assign teams based on logistics. Requests for specific team compositions are considered but not guaranteed.

Temporary Office Staff Terms and Conditions Agreement:

Between:

Bosse Events Creative Event Concepts (Pty) Ltd
(Registration No. 2022/432108/07)

Hereafter referred to as “Bosse Events” or “the Service Provider”and 

The Client

(Company or person engaging the temporary staff)
Hereafter referred to as “the Client.”

1. Scope of Services

Bosse Events provides temporary office and administrative staff on a daily, weekly, or monthly placement basis.
This includes roles such as receptionists, administrative assistants, data capturers, office coordinators, customer support staff, and similar office-based roles.

All staff remain contracted under Bosse Events for the duration of the placement.
The Client engages Bosse Events as a service provider, not as an employer.

2. Engagement and Acceptance

By booking temporary staff or approving a quote, the Client accepts these Terms.
No placement begins until Bosse Events receives:

• Signed quote or written approval.
• Signed copy of these Terms.
• Required deposit.

3. Bookings, Deposits, and Payments

• Deposit: 70% of the quoted amount within 7 days of the quote date unless agreed otherwise.
• Balance: Due 10 business days before the first working day.
• Payment method: EFT to Bosse Events. Proof of payment to info@bosseevents.co.za.
• Payment can also be paid on a weekly basis, invoices are sent every Monday and are due every Friday.
• Late or non-payment may result in withdrawal of staff.

4. Duration and Replacement

Temporary placements are valid for the period specified in the quote or written confirmation.
Extensions or early terminations must be requested in writing with a one week’s notice.
If a staff member is unavailable or unsuitable, Bosse Events will provide a replacement within 24 hours at no extra cost.

5. Employment Status

All staff are contracted under Bosse Events as independent contractors or temporary employees.

• The Client does not employ the staff directly.
• Staff are not added to the Client’s payroll.
• The Client is not responsible for UIF, PAYE, or disciplinary administration.
• Bosse Events handles all payroll, timesheets, HR compliance, and statutory obligations.

6. Recruitment and Screening

Bosse Events conducts:

• Verification of identity and right-to-work documentation.
• Reference and qualification checks for office roles.
• Background and credit checks where required (with Client consent).
• Confidentiality agreements signed by all placed staff.

Additional screening or verification required by the Client will be quoted and implemented on approval.

7. Client Responsibilities

The Client must:

• Provide a safe, professional, and respectful work environment.
• Supply all required equipment, systems, and access credentials.
• Define reporting structures and performance expectations.
• Notify Bosse Events immediately of any issues regarding attendance, conduct, or performance.
• Ensure tasks remain within the agreed role scope.

8. Working Hours, Breaks, and Overtime

• Standard working hours are as quoted, typically 08:00 to 17:00, or 8:00 to 16:00pm every Monday to Friday.
• Overtime is billed at the quoted hourly rate and due upon invoice.
• Public holidays or weekend work attract premium rates if agreed in writing.
• Shifts of 6 hours or more include a 30-minute meal break.
• For every 4 hours worked, a 15-minute rest break applies.

9. Supervision and Direction

• The Client provides day-to-day supervision.
• Instructions must be reasonable, lawful, and align with the agreed brief.
• Bosse Events may intervene or remove staff if client instructions are unsafe, unethical, or outside role scope.
• Bosse Events retains overall HR control and reserves the right to substitute staff if required.

10. Workplace Conduct and Boundaries

• Staff must remain professional, punctual, and presentable.
• No Client employee may engage in personal or inappropriate conduct with any Bosse Events staff member.
• Work-related discussions must remain professional and within office premises.
• Bosse Events may remove or replace staff immediately if professional boundaries are breached.

11. Health, Safety, and Duty of Care

The Client must:

• Provide a hazard-free workspace, emergency procedures, and secure access.
• Ensure the workplace complies with health and safety standards.
• Report any incidents (injury, harassment, or safety risk) within 24 hours.
  Bosse Events may withdraw staff from unsafe or non-compliant sites immediately.

12. Confidentiality and Data Protection

Bosse Events and its staff treat all Client information as confidential.
The Client remains the Responsible Party under POPIA.
Bosse Events acts as the Operator and will:

• Process information only on Client instruction.
• Ensure confidentiality undertakings by staff.
• Implement data security measures.
• Assist with data subject requests if applicable.
  All system access must be revoked by the Client once the placement ends.

13. Timesheets, Attendance, and Pay

• Timesheets are submitted weekly for Client approval.
• Client sign-off confirms accuracy of hours worked.
• Delayed approvals may delay staff payment and service continuation.
• If a staff member is more than 5 minutes late, one hour’s pay deduction may apply as per Bosse Events policy.

14. Absenteeism and Replacement

• Bosse Events will aim to replace absent staff within 24 hours.
• No charge applies for days missed due to staff absence if no replacement is provided.
• Staff showing repeated lateness or poor attendance may be permanently replaced.

15. Insurance and Liability

Bosse Events maintains public liability and related cover suitable for staffing services.
The Client remains liable for:

• Damage or injury caused by Client systems, equipment, or environment.
• Any unsafe working conditions not disclosed beforehand.
  Bosse Events is not responsible for consequential loss or interruption to the Client’s business.

16. Conversion or Permanent Hire

If the Client wishes to employ or contract any Bosse Events staff directly, a conversion fee applies:

• 15% of the annualized gross salary or
• One month’s equivalent placement fee (whichever is higher).
  This applies during placement and for six months thereafter.

17. Non-Solicitation and Non-Circumvention

The Client agrees not to:

• Engage Bosse Events staff outside this agreement.
• Circumvent Bosse Events by contracting staff or suppliers directly.
• Recruit Bosse Events employees or contractors without consent.

18. Cancellations

• More than 7 days before start date: refund minus non-recoverable costs.
• 4–7 days: 50% of deposit refunded.
• 1–3 days: deposit non-refundable.
• Same-day cancellation: full cost payable.

19. Force Majeure

Bosse Events is not liable for delay or failure caused by events beyond its control, including power outages, internet failures, strikes, illness, or government action.
Fees for completed work remain payable.

20. Termination

Either party may terminate:

• With 24-hour written notice, or
• Immediately, if safety, payment, or conduct issues arise.
  Bosse Events may terminate without notice if:
• The Client fails to pay invoices.
• The Client breaches confidentiality or safety standards.
  All fees for services rendered remain due up to termination date.

21. Dispute Resolution and Breach Procedure

Disputes must first be resolved through good-faith negotiation within 10 business days.
If unresolved, either party may refer the matter to mediation in Durban before litigation.
Written notice must be provided, allowing 5 business days to remedy any breach.

22. Governing Law and Jurisdiction

This Agreement is governed by the laws of South Africa.
The courts of KwaZulu-Natal have jurisdiction.

23. Severability

If any clause is found invalid or unenforceable, the remaining clauses remain binding and effective.

24. Entire Agreement

This Agreement, together with any signed quote or correspondence, constitutes the full understanding between the parties and supersedes prior communications.